Testimonials For Training at Telephone Training in Etiquette, Systems, Courtesy and Customer Service Skills by Telephone Techniques Training

Telephone Techniques Training has worked closely with its customers to design and deliver Telephone skills courses that meet the needs of the business today. Courses are presented for small to medium businesses not only in the city but country areas throughout the state. The types of businesses who send their personnel to this course are solicitors, accountants, health professionals, hospitals, engineering, local government, state government, mining, building sectors to name a few.

Have a look at some of the comments that we have had over the years –

We are getting positive reactions from our clients. ‘Everyone was very positive about the session, and found that it has increased there confidence in handling telephone calls, and in particular difficult customers. I have noticed that the staff within my area are using some of the ideas you suggested including myself and getting positive reactions from our clients.

We were impressed with Annette’s ability to adapt the training course to suit the needs of our Indigenous organisation. Annette presented the course professionally with a wealth of experience in an easygoing and very friendly manner. Annette has a great disposition and throughout the course makes you feel welcome and at ease.

I would like to thank you for the time you put into determining just what we were hoping to achieve from the training course. I would like to pass on my thanks for the excellent manner in which the training course we attended at Hollywood Hospital was conducted. The delivery was clear concise and a lot of issues were covered on the day. The handbook given to each participant was of a very high standard and will be a useful tool for reference and review. I am sure that we all learnt something new and that our business will be better for having had the staff complete the course.

Customer and employee surveys have revealed an increased effectiveness of all staff who participated in the Telephone Techniques Training programme. The professional manner in which Annette Taylor handled the implementation and follow-up of the training programme ensured a cost effective, well managed training programme providing benefits to customers, individual employees and the organisation.

There has been a noticeable improvement in telephone manners and enthusiasm for good phone communication. This is to confirm the excellent training courses you conducted ….during the year.

Thanks for the training programme that you developed for us. The manner in which the training was conducted was excellent. Our employees that attended found the course content extremely useful especially the training received in how to take control of the call. The delivery of the course was performed in a very friendly and warm manner and this made it easy for our employees to relax and get involved.

Telephone Techniques Training has provided customer focused telephone training for the Town or Port Hedland for several years and has developed a good working relationship and respect with the staff she has provided training for. It has always been a pleasure to work with Annette with the knowledge that her company does not just provide training and leave the organisation, rather Telephone Techniques Training becomes a member of the team and is always willing to work in to Council’s schedule.

All in all, the attendance at the seminar has generated a lot of thought and talk and as a result I believe our introduction to people on the telephone has improved markedly.

CREATE THAT PERFECT IMPRESSION EVERYTIME.

Many of our customers are willing to speak with you directly about the standard of training we deliver and the quality of course presented.

Please email us for more information.