Telephone Techniques Training offers:
- Telephone Etiquette Training
Established in November 1992, our aim is to educate businesses
and employees to interact professionally with their respective
customers, offering customer service and utilising the telephone
as a window of opportunity.
Being attuned to the need for good business practices and stewardship, and in my dealings with course participants and businesses of all types, it appears that the concept and importance of Telephone Courtesy and 'going the extra mile' for callers is just not understood.
Many times our participants - large and small organisations alike - have remarked on the void in the market for the type of service we offer and just how valuable they perceive it to be.
Perhaps it's a sad indictment on the state of national commerce, but somewhere along the line we forgot the customer - the focal point of the business.
Annette Taylor - Principal Trainer and Director
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