Welcome to Telephone Techniques Training
Telephone Techniques Training answers the challenge to creating a favourable impression the first time with Telephone Courtesy and Correct Voice Tone.
Often being the first point of contact, the telephone is seriously under-rated as a factor in creating that vital first impression.
Annette Taylor who established Telephone Techniques Training is a hands on trainer. She is energetic and has a passion for the skills she delivers in Telephone Courtesy.
We are all aware that the telephone has been an essential communication tool for business and with most tools, skill is required to maximise its effectiveness.
Telephone Techniques Training specialises in Telephone Courtesy courses.
It has been said that the first thirty seconds of a telephone conversation sets the overall impression
of the business in the mind of the customer.
You've visited our web-site for a reason maybe you have a new receptionist who has had limited experience in an office or a person re-entering the workforce after sometime has lapsed.
Maybe you just want to refresh the skills of your staff.
Ask yourself these questions:
- Have you ever considered actually what is conveyed to your callers over the telephone?
- Do the people that answer your callers appear empathetic to their needs?
- Are they friendly? In control? Using Positive language? Are they listening intently to the caller?
- Do they take complete messages? Do they use a lot of inappropriate language eg; slang terminologies.
Help your staff to become the professionals that they're destined to become by giving them the necessary tools and the most important is Telephone Courtesy.
Telephone Courtesy courses - duration 7hrs. Knowledge is conveyed by means of interactive learning, dvd, group activity and discussion.
Taped role-play enables the participant to hear what they convey to the caller. It also highlights the use of slang terminologies such as 'can I grab your number', 'yep','nup', 'yeah', 'cool', 'no worries', 'no problems' etc.
The course is delivered in a fun, happy and rewarding environment your staff will come back to the workplace feeling confident and motivated.
We look forward to meeting your staff and working with you to improve your telephone customer relations.
|
